Service Policy

AuraHeel is committed to providing professional, efficient and considerate shopping services for all customers. We always take customer satisfaction as our core service standard.

1. Product Service

All products of AuraHeel are inspected strictly before shipment to ensure no quality defects, damage or wrong styles. We provide genuine and high-quality women’s footwear with detailed size descriptions and product pictures to help customers make accurate purchases.

2. Order Service

We support secure online order payment and real-time order tracking. After you place an order successfully, we will process and arrange shipment within the shortest time. Our customer service team can answer your order progress questions at any time.

3. After-sales Service

We provide professional after-sales support including return, exchange and problem solving. For any product quality problems, shipping damage or order errors, we will provide reasonable solutions in accordance with official policies.

4. User Rights Protection

We fully protect the legitimate rights and interests of every customer, standardize service procedures, and ensure transparent, fair and standardized shopping services.